Mazer 2-Year Limited Warranty

Thank you for choosing Mazer.

By registering your product online within 30 days of purchase, you are entitled to our 2-Year Limited Warranty, subject to the following terms and conditions.

1. Warranty Coverage

1.1 Warranty Period

The warranty is valid for 2 years from the original date of purchase, provided the product is registered online within 30 days of purchase.

1.2 Coverage

This warranty covers defects in materials or workmanship arising from normal use during the warranty period.

1.3 Warranty Remedy

At Mazer's sole discretion, we will:

• Repair the defective product or component;
• Replace the defective product or component with an equivalent product; or
• Provide a replacement product where repair is not reasonably possible.

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2. Warranty Exclusions

This warranty does not cover defects or damage resulting from:

2.1 Improper Use or Handling

Including, but not limited to:

• Misuse, abuse, neglect, or improper operation.
• Accidental damage, including drops, impacts, crushing, or liquid exposure.
• Damage caused by power surges, incorrect voltage, or improper installation.
• Use of the product contrary to the instructions provided in the user manual.
• Unauthorised modifications or alterations.

2.2 Normal Wear and Tear

Including cosmetic damage such as:

• Scratches
• Scuffs
• Dents
• Discolouration or faded finishes

These do not affect the functionality of the product.

2.3 Other Exclusions

The warranty does not cover:

• Loss or theft of the product.
• Damage resulting from unauthorised repairs or service performed by anyone other than Mazer or an authorised service provider.
• Products purchased from unauthorised retailers, resellers, or distributors.

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3. How to Make a Warranty Claim

To submit a warranty claim, you must:

• Present your original purchase receipt or invoice.

Service Centre

Please bring your product to our Service Centre during operating hours:

Murano Pte Ltd (Mazer Service Centre)
1 Tampines North Drive 3
#06-11 BHCC Space
Singapore 528499

Operating Hours

• Monday to Friday: 9:00 AM – 6:00 PM
• Closed on Saturdays, Sundays, and Public Holidays

Alternatively, you may contact our Customer Service team at enquiry@whymazer.com or fill up the contact form for assistance before visiting the Service Centre.

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4. Additional Terms

4.1 Warranty Period

Any repaired or replacement product will continue under the remaining original warranty period. The warranty period will not be renewed or extended unless stated.

4.2 Data Responsibility

Where applicable, Mazer is not responsible for any loss of data, files, or stored information during the repair or replacement process. Customers are advised to back up any important data before submitting their product for service.

4.3 Out-of-Warranty Service

If the issue is found to be outside the scope of this Limited Warranty, repair or replacement charges may apply. Any applicable charges will be communicated to you for approval before work is carried out.