Privacy policy

Privacy Policy

Murano Pte Ltd ("Murano", "we", "our", or "us") is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website.

By using this website, you consent to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following information:

  • Name
  • Email address
  • Contact number
  • Billing and shipping address
  • Purchase history
  • Information relating to customer surveys, promotions, or offers
  • Any other information you voluntarily provide when contacting us or placing an order

If you are simply browsing our website, we generally do not collect information that personally identifies you unless you voluntarily provide it.

2. How We Use Your Information

We collect your personal information to provide you with a better shopping experience and to operate our business effectively. Your information may be used to:

  • Process and fulfil your orders
  • Verify payments and prevent fraudulent transactions
  • Respond to enquiries and provide customer support
  • Manage warranty registrations and claims
  • Improve our products, services, and website
  • Maintain internal business records
  • Send order confirmations, shipping updates, and service notifications
  • Send promotional emails, newsletters, or special offers (only where you have consented to receive them)
  • Comply with legal and regulatory obligations

3. Protection of Personal Information

We are committed to protecting your personal data.

Appropriate physical, electronic, and administrative safeguards are implemented to protect your information against unauthorised access, disclosure, alteration, or destruction. While we take reasonable measures to secure your personal data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

4. Cookies

Our website uses cookies to improve your browsing experience.

Cookies are small text files stored on your device that help us:

  • Remember your preferences
  • Analyse website traffic and visitor behaviour
  • Improve website performance and functionality
  • Personalise your browsing experience

The information collected through cookies is used for statistical analysis and website improvement only.

Most web browsers automatically accept cookies. You may choose to disable cookies through your browser settings; however, doing so may affect certain features and functionality of the website.

5. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

Once you leave our website, we have no control over the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

Murano Pte Ltd is not responsible for the privacy practices or content of external websites.

6. Disclosure of Personal Information

We respect your privacy and will not sell, rent, or lease your personal information to third parties.

We may disclose your personal information only when:

  • It is necessary to process your order or provide our services (such as courier or payment service providers).
  • Required by law, regulation, court order, or government authority.
  • Necessary to protect the rights, property, or safety of Murano Pte Ltd, our customers, or others.

All third-party service providers engaged by us are expected to safeguard your personal information appropriately.

7. Your Rights

You may request to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete personal information.
  • Withdraw your consent to receive marketing communications.
  • Request the deletion of your personal information where permitted by applicable law.

To exercise any of these rights, please contact us using the details below.

8. Marketing Communications

If you have previously agreed to receive promotional emails or marketing communications from us, you may opt out at any time by:

9. Changes to This Privacy Policy

Murano Pte Ltd reserves the right to update or amend this Privacy Policy at any time.

Any changes will be posted on this page and will take effect immediately upon publication. We encourage you to review this Privacy Policy periodically to stay informed of any updates.

By using this website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described above.