Returns, Refunds & Exchanges
Product Information
Product images on this website are provided for illustration purposes only to help identify our products. Due to continuous product improvements, packaging updates, or design changes, the actual product or packaging you receive may vary slightly from the images displayed.
While Murano Pte Ltd makes every reasonable effort to ensure that all product descriptions, specifications, pricing, and other information on this website are accurate, errors may occasionally occur. The information displayed on this website may not always reflect the most current product details at the time your order is placed.
To process any return, exchange, or refund request, a valid receipt, order confirmation, or proof of purchase is required.
Returns, Exchanges
Murano Pte Ltd is committed to ensuring that every order is fulfilled accurately and in good condition. If you discover any discrepancies with your order, please notify us within 24 hours of receiving your order or by the next working day.
Contact Us
- Email: enquiry@whymazer.com
- Hotline: +65 8013 1798
Returns, exchanges, or refunds may be arranged under the following circumstances:
- The product arrives damaged.
- The product is expired (where applicable).
- An item shown on your invoice is missing from your delivery.
- You receive an incorrect product.
- You are charged for a product that was not delivered.
- You are charged more than the purchase price of the product.
If a product that was not part of your order is delivered to you, Murano Pte Ltd reserves the right to arrange collection of the incorrect item.
Where applicable, Murano Pte Ltd will replace the product or refund the purchase price of the affected item.
Refund Process (Subjected to approval)
Once your returned item has been received and inspected, we will notify you by email that your return has been received. You will also be informed whether your refund request has been approved or rejected.
If your refund is approved, it will be processed using the same payment method used for your original purchase. Refunds will be processed within a reasonable timeframe, although the exact processing time may vary depending on your bank or payment provider.
If you have not received your refund after you have been notified that it has been processed, please:
- Check your bank account again.
- Contact your credit card provider, as refunds may take several business days to appear.
- Contact your bank, as additional processing time may be required.
If you have completed the above steps and still have not received your refund, please contact us at enquiry@whymazer.com.
Product Replacements
Approved replacement requests will be processed as quickly as possible, subject to product availability.